At Maxfun Kids Playground, we aim to provide a fun, safe, and memorable experience for every guest. We understand that plans can change, and we have set out the following policy to ensure transparency and fairness for all parties.
To be eligible for a full refund, cancellations must be requested at least 7 days (1 week) before the scheduled play date.
Cancellations made within 7 days of the play date are non-refundable, but may be rescheduled once free of charge (see Section 3).
Promotional or discounted tickets are non-refundable, unless the session is cancelled by Maxfun due to unforeseen circumstances.
If a customer fails to attend their booking and does not notify us in advance, the ticket is non-refundable and non-transferable.
Customers may reschedule their booking once at no extra cost, provided they notify us at least 12 hours in advance, subject to availability.
Any further rescheduling requests may incur an administrative fee.
If Maxfun cancels a session due to weather, maintenance, or any other unforeseen circumstance, customers will be offered the choice of:
A full refund, or
A free reschedule to another available date.
A 50% deposit payment is required to secure a party booking. Due to the high volume of enquiries, party bookings cannot be reserved without receipt of the required deposit.
The remaining 50% balance must be paid at least one (1) week prior to the scheduled event date.
In the event of a cancellation made with less than two (2) weeks’ notice prior to the event date, the 50% deposit payment will be forfeited.
To cancel or reschedule a booking, please contact us with your booking reference number and the reason for your request:
Email: bookings@maxfun.co.za
Phone: +27 10 271 2666
Approved refunds will be processed within 5–7 business days to the original method of payment.
Refund processing times may vary depending on your financial institution.
This policy complies with the South African Consumer Protection Act (No. 68 of 2008).
By making a booking, you acknowledge that you have read, understood, and agreed to the terms outlined above.
